FAQ

Auction items can usually be picked up at our offices located in picturesque Pueblo West, Colorado –  also known as “God’s Country” by the locals.  The address is:

420 S. McCulloch Blvd., Suite G
Pueblo West, CO  81007

For a limited number of sales, our auctions are conducted on-site so the pickup location may be different.  In each case the location will be noted in the auction information and in the winning bidder email sent to you after the event.  For directions to our offices or alternative pickup location, text your question to 719-252-2262.

We are generally available at our offices Tuesday-Saturday and would prefer to limit pickup to those days.  On some occasions, we will be limited to specific days.  We will post that information before, during, and after the auction indicating the days you can pick up.  If you cannot pick up your items on the listed days, you risk not being able to retrieve them.  We will still bill your card for them, however.

Yes, it certainly is.  We ship items domestically and internationally on a regular basis.  We will package and ship your items in the most economical method knowing that “most economical” doesn’t always mean cheapest. We are aware of the extra costs involved in shipping and strive to be good stewards because it’s not our money.

Send an email, text, or make a phone call to let us know you want shipping – we’ll do the rest.  We’ll pack, weigh, measure, insure, print mailing labels, buy boxes and all the stuff associated with putting your item in the mail and get it to you in a timely manner.

Shippable products should not exceed 18 x 18 x 18 inches to fit into an average sized box with a package weight under 60 pounds. If your purchase is oversized, difficult to transport or too fragile to ship safely, we can provide alternative solutions.   As always, we process and review the best possible method of shipment for your goods and always seek out the most affordable options.

Most of the time items will fit into US Postal Service (USPS) Priority Mail boxes and we prefer to ship this way (we’re right behind the Post Office).  On larger items, we find packages ship more economically with UPS or FedEx.  We can ship really large items although it can be quite costly.  If we ship in a standard USPS box, we will charge the actual cost of the postage plus a small handling fee to prepare and package your item (usually $2.50 – $7.50 depending on size and complexity).  Larger items require us to calculate shipping and handling in a different manner.

All bidders are automatically billed for their purchases with their registered credit card 24 hours after an auction has closed.  Customers who require shipping will be billed for their invoice and then separately billed for their shipping/handling fees once their parcel is prepared.

Absolutely!  It costs a little bit more to send with insurance but the little you spend far outweighs the loss you would suffer should your item be damaged, lost, or destroyed.  We also send most packages with Signature Confirmation.  The new criminal enterprise of stealing packages off your porch makes it worthwhile to have a package delivered to an adult who must sign for it.  At least that’s our opinion and from our experience, it wastes too much time trying to track down mishandled parcels.